We're here to help you get the most out of Triple Peaks.
If you have questions, feedback, or need help with your account, reach out to us at:
We typically respond within 24 hours on business days.
Open the Triple Peaks app and go to Settings. Tap "Connect Strava" and authorize access. Once connected, your activities will sync automatically.
To disconnect Strava, revoke Triple Peaks' access in your Strava settings under "My Apps". Your synced data in Triple Peaks will remain until you delete your account.
Subscriptions are managed through the App Store (iOS) or Google Play Store (Android). Open your device's subscription settings to change or cancel your plan.
To delete your account and all associated data, go to Settings in the app and select "Delete Account". Your data will be permanently removed within 30 days. You can also contact us at triplepeaks@online.de to request deletion.
Make sure your Strava connection is active in Settings. Tap "Sync Profile" in the Strava section to trigger a manual sync. If syncing continues to fail, try revoking access in your Strava settings and reconnecting in the app. If the issue persists, contact us and we'll help you troubleshoot.
Yes. All connections use TLS encryption, and sensitive data is encrypted at rest. We never sell your data. For full details, see our Privacy Policy.